Encanto Vinyl in Chartwell

At Aldiss we want to make buying a new carpet an easy and stress-free experience.

When you visit us at one of our stores in either Fakenham or Norwich, we will sit down with you and go over a few questions in order to find the best carpet for you.

• Which room is the carpet for?
• What is the lifestyle of the household. Do you have children or pets?
• Do you have a budget in mind?
• What kind of carpet would you prefer: Wool or man-made fibres?
• What kind of underlay would be suitable, for example for under floor heating or not?

Once you have chosen possible carpets, we can give you samples to take home to check the colours. We can also arrange for a visit to your home to measure the area that is going to be fitted with your new carpet and give you a full estimate.
This can also include services such as:

• Moving the furniture out of the room.
• Disposing of the old carpet.

Once the quote is accepted, we will arrange a convenient date to visit you home and complete the fitting of your new carpet.

Deliveries: 

Local deliveries:

Our delivery team offer a two person service which includes delivery to your room of choice, unpacking and removing packaging where required. Please note disposal of old furniture is not included in the delivery cost. Please speak to our furniture team to enquire about this service when you are contacted about your order. Available to most postcodes in the Norfolk area and some of Suffolk.

For more local delivery zones please Click here to view post codes.

 

Direct Despatch:

Some our items are sent to you directly for our Supplier. The Supplier’s delivery team will contact you to arrange a convenient date for delivery.

When your item arrives, please check it carefully and if they are any issues, please contact us as soon as possible.

This delivery service is available for UK Mainland only.

Northern Ireland & Scottish Highlands:

Homewares deliveries to Northern Ireland & the Scottish Highlands are charged at £15 per order. This is a flat rate and the free delivery on orders above £50 does not apply. We do not deliver Furniture to Northern Ireland.

 

Store Collection:

We offer FREE collection from our Norwich store and our Distribution centre at Fakenham. You can select Free collection in the checkout. Please note you will still need to add your address details for contact and billing.

 

Returns:

We are happy to refund any item ordered on this website, in a fully re-saleable condition, if returned within 14 working days. Please notify us as soon as possible if you wish to return an item. Please repack your items in the packaging you received them and return to the address below. Please include your completed returns form (included in your initial delivery), this should include your name, contact details, order number & reason for return.

Due to hygienic or practical reasons, some items are excluded i.e. pillows/duvets and custom made or altered items. The amount refunded will be the price paid exclusive of delivery charges.

For more information please Click here for our full delivery returns policy.