Our Response to Covid-19

VISITING OUR STORES

Before you visit us please check the following:

Are you, or a member of your household suffering from the symptoms of Covid 19? If this is the case please postpone your visit or shop with us at aldiss.com.
Face coverings are to be worn in line with Government guidelines.
Your family group is as small as possible.

Click here to see our stores risk assessment.

Click here to see our Covid secure statement.

SOCIAL DISTANCING and face coverings

We continue to follow government advice allowing us to offer a safe shopping and working environment

We are fortunate to have large stores and facilities, which make social distancing a little easier, but to make sure please observe the following.

Face coverings are to be worn in line with Government guidelines, although no longer mandatory, we encourage the wearing of face coverings in our stores.
Members of our team have been designated and are on hand to ensure measures are in place to ensure everyone stays safe.
When asking advice our team members will maintain a sensible distance between you and them – it might look like we are backing away – but it is just social distancing.
At till points and desks we have introduced safe queuing, screens and distance controls – please follow the signs explaining the procedure:
We encourage you to use cards, or contactless methods when paying for your purchases.
To avoid congestion we have introduced some one way systems with in and out doors and one way up and one way down on our staircases. Please follow the arrows.
Lifts should also only be used by one family group at a time.

HAND HYGIENE

We have clean well maintained customer toilets, where we recommend you wash your hands while in the stores, there are also hand sanitisers provided at key points enabling you to follow the government advice on hand hygiene.

We have reduced the number of people working in any given area, to give everyone a little more space.

ADDITIONAL CLEANING

We have reviewed our cleaning regime to include regular cleaning of:

Door handles, Hand rails, Lift buttons, Barriers, Keypads.

Changes we have made to offer "contactless" delivery.

Available on selected smaller items of furniture and homewares.
Single driver where possible.
Delivery made to garage, garden, patio, driveway or agreed safe place.
Goods remain in packaging.
Social distancing, PPE and hand hygiene guidance followed on delivery, signing for your purchase and when picking your goods.
When we arrange furniture deliveries with you, we will request confirmation no one in the household is currently showing symptoms of Covid 19.
We will phone just before furniture delivery to ensure the delivery process is understood.

Our Covid Secure 2 man furniture delivery service is also available.

This service has been revised as follows.

When we arrange furniture deliveries with you, we will request confirmation no one in the household is currently showing symptoms of Covid 19. We will phone just before furniture delivery to ensure the delivery process is understood.

Each delivery team works as an individual unit to reduce the risk of transmission.

Vehicles cabs and touch points are cleaned at the beginning and end of each day

Social distancing and hand hygiene guidance followed on delivery, signing for your purchase and when picking your goods.

For online orders please let us know in the delivery notes if you are self-isolating so we can update our delivery drivers.

Homewares Delivery

Enjoy FREE delivery* on orders over £30 (or £4.95 for lower value orders). Deliveries may take a few days more than usual but are worth the wait. Available to most postcodes nationwide, restrictions apply.

Local Furniture Delivery

£35 for any number of furniture items.

Our delivery team offer a two person service which includes delivery to your room of choice, unpacking and removing packaging where required. Please note disposal of old furniture is not included in the delivery cost. Please speak to our furniture team to enquire about this service when you are contacted about your order. Available to most postcodes in the Norfolk area and some of Suffolk.

National furniture delivery

All National deliveries may still be a little delayed – subject to health restrictions being lifted. Normal dispatch times after this will apply from this date. You are still welcome to order but please check the estimated delivery date when you checkout to confirm you are happy before placing your order. Click here to see terms and conditions and more information.

Click here for full delivery returns policy.